Are pets allowed?
Unless specified in the property description, pets (dogs, cats, etc.) are not allowed. For the places they are allowed you will be asked to pay a double deposit.
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Are smokers allowed?
In general smoking is not allowed unless specified in the accommodation description.
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Can I pay the balance by credit card or by cheque or traveller’s cheques?
Except on some rare cases the balance must be paid in CASH in Euro.
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Can you accommodate large groups?
Depending on the group size and accommodations available, we'll try to suggest you the properties closest to each other that can fit your needs.
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Do I need to pay for booking an accommodation in advance?
Yes. Unfortunately we do not reserve accommodations without receiving a booking deposit for them. We'll consider you ahead of other people requesting the same place without a booking deposit after you, but we'll grant the place to anybody who provides us with such. The booking deposit will be subtracted from the the amount you'll pay at your check-in.
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Do you hold liability for theft?
We are not responsible for any material loss incurred as a result of theft from your accommodation or any other even related to the property since we do not charge you for insurance. Therefore it's solely your responsibility to insure all items of importance to you.
Although Rome is considered a safe city thefts, pickpocketing or burglary could occur.
Here are advices that can help you enjoy your stay without such unpleasant experiences:
1. never show your wallet in public if there is a lot of money in it;
2. never keep your accommodation address and keys together;
3. avoid wearing jewelry or golden watches;
4. when coming home at night, look around before proceeding to enter the building;
5. women should avoid walking alone at night;
6. always lock the door and close the windows of your accommodation;
7. never sleep with a window open, especially during summer;
8. be especially alert for your belongings when using the public transportation as well as at the major tourist areas; if wearing a backpack you might want to keep it in front of you;
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Do you provide other side services?
Yes, we do. We provide maid service, baby sitting, Italian language and cooking classes at your accommodation, mosaic courses.
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Do you provide transportation from/to the airports?
Yes, we do. Please refer to the answer of the question above.
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Do you rent cell phones?
We can rent you a cell phone for 10 €/week with an Italian telephone number.
This cost does not include outgoing calls and you will be responsible for paying those as well. The deposit for the phone is 50 € and will be reimbursed to you upon returning it to us.
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How can I book an accommodation?
In order to book an accommodation, you need to send a booking deposit, which usually amounts to 30% of the periodic rental (daily, weekly or monthly), through a bank transfer or Western Union. The details for either method of payment will be given to you upon proceeding to that step.
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How can I contact you?
We do not call mobile phones since we do not charge a fee for our services. You can contact us through the phones, Skype name and email listed on our website.
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How can I pay the rental balance?
As we require that you pay the balance in CASH upon your check-in, here are a couple of hints that will help you make sure you have the proper amount. If you are relying on a debit or credit card, make sure your daily ATM withdrawal limit is sufficient for you to have the money on time. We are not recommending using travelers checks as they can take more time to process. Our personal advice for you is to obtain the cash amount at your home country prior to arriving in Italy, as you could benefit from more favorable exchange rates (only in certain cases we allow for providing us the deposit in the home currency equivalent amount).
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How can I reach the apartment?
In the case you are coming from any of the Rome airports (Fiumicino or Ciampino) or the railway station (Termini), you can request for a pickup service. We are servicing up to 2 people, Monday through Friday.
If requested time is between 8am and 10pm, price from the airports is 50 € and price from the railway station is 20 €.
During any other time as well as during holidays the price from all destinations is 60 €.
If you prefer to arrive at the accommodation on your own, we'll schedule a check-in time prior to your arrival, giving you the necessary information to reach the place (address and guiding instructions).
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In Rome can I park my car close to the apartment?
You certainly do. However, keep in mind that if the apartment is in the center and no private parking is specified in the apartment description, you will have to pay for the parking meter (tax during the day is 2EUR/hour).
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Is the price per apartment or per person?
We offer a variety of rental configurations at our properties (e.g. whole apartments, studios, single rooms, double rooms (for 1 person; for 2 people; for 1 person sharing with another tenant), triple rooms. The prices for the different types of offers for each property are listed on the right side of each accommodation details. If you have any doubts, do not hesitate to contact us.
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Is there a deposit?
All accommodations that we offer require a deposit equal to the rental for one month, unless stated otherwise. Rentals shorter than that period might request for a smaller deposit. The deposit is reimbursed in the end of the rental period, given that the accommodation has not endured damages, no keys are lost and there are no unpaid bills. Further, if you decide to leave without notifying us at least a month in advance, you will lose the deposit.
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Is there a low season when the prices are cheaper?
We try to provide only competitive prices, therefore the price you see should be the lowest we could offer. The monthly prices of the accommodations we manage do not differentiate between low and high season. However, prices on daily basis for some of the places might be higher during holidays as Christmas and Easter. You can check our last minute offers if such are available at the time.
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What will happen if interested tenants cancel their reservation ?
In the case that the landlord has required you to pay the amount due for the whole period upfront the following cancellation policy will be applied:
- if canceled up to 120 days prior to check-in :25% of the entire rental fee will be withheld
- if canceled between 119 - 90 days prior to check-in: 50% of the entire rental fee will be withheld
- if canceled between 89 - 60 days prior to check-in: 75% of the entire rental fee will be withheld
- if canceled 60 days or less prior to check-in: 100% of the entire rental fee will be withheld
CANCELLATION PROCEDURE in case tenants have sent only a booking deposit :
If a cancellation notice is not received a minimum of 60 days prior to arrival,Tenant(s) who cancel their reservation(s) will risk the forfeiture of any deposit amount paid .
Proper notice will result in a full refund minus the expenses to cover any money transactions.
If for any reason the accommodation booked is no longer available after we have confirmed it, we will offer an equivalent alternative.
If the tenants decide not to accept , we will reimburse the full deposit .
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What about electricity?
The electricity in Italy is very expensive and if utilities are not included in the rental price, you will be responsible for paying it.
You won't need to sign any contracts or deal with the electrical company but you will pay the owner for it upon checking the meter together.
If electricity is included but you've exceeded a certain limit deemed as normal usage, you will be responsible for paying the excess.
Therefore we advise you to avoid leaving lighting on when not needed or any other unwise usage.
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What are the additional expenses when they are not included in the rental?
Tenants will be responsible for paying : gas, electricity, Internet ,telephone, heating (during the winter), condo fee, cleaning.
Further, even when those expenses are included, usage will be checked from the meters and you might be asked to pay for the difference over a certain limit that is considered as normal.
Other possible expenses might occur such as telephone calls ,cleaning and laundry services.
Mind :
All apartments must be left in the same conditions they had at check in .
Tenants are asked to report us ,within 24 hours of their arrival , malfunction, damages or defects
to avoid ,at check out, paying damages which would be held responsible .
FINAL CLEANING service is never included and varies depending on the number of tenants and the apartment size .
Washing dishes is borne by the tenants and if not done will be debited .
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What are your check-in and check-out times?
Our standard check-in and check-out times are 8am-8pm, Monday-Friday. Check-ins/outs during any other time are available for a fee of 30EUR.
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What does the rental fee include?
Daily and weekly rentals usually are expenses included .
Even when the expenses are included please contact us and we'll provide you with the necessary details that can vary for each accommodation .
Tenants might expect to be responsible for paying gas, electricity, Internet ,Telephone calls , heating (during the winter), condo fee, cleaning.
Further, even when those expenses are included, usage will be checked at your check in from the meters and you might be asked to pay for the difference in the case exceeds a certain limit that varies considering the number of tenants and the lease period.
FINAL CLEANING service is never included and varies depending on the number of guests and the apartment size .
Washing dishes is borne by the tenants and if not done will be debited .
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What happens if a booking is not confirmed?
We will offer you similar properties to choose from.
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What if something is not working or missing in the apartment?
Should something that is included in your package be missing (linens, etc) or should something not work, please contact us immediately using the contact info on our website. Otherwise you might be charged for the issue at the end of your rental. Please understand that we rent privately owned properties and we cannot be aware of problems until clients inform us. We will do all we can to solve every problem, but some may require patience.
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What is a Double (1 Person)?
A double room can be booked for one person - the industry term for this is Double for Single Occupancy. Usually there is a lower rate if only one person is staying in a double room. This rate will be shown if applicable.
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What is a Double Room?
A double room is designed to accommodate two people only. The room usually contains one queen bed. (approx. 4' 6 x 6' 3 or 1.4m x 1.9m). The size of the the double beds are European standard and are usually slightly smaller than those found in USA.
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What is a Single Room?
A single room is designed to accommodate one person only. The room contains one single bed.
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What is a Triple Room?
A triple room is designed to accommodate three people only. The room will usually contain three single beds.
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What is a Twin Room?
A twin room is also designed to accommodate two people only. The room contains two single beds. (Approx. 3' x 6' 3 or 1m x 1.9m) - each bed is for one person.
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What is an Ensuite Rooms?
Ensuite rooms have a private bathroom attached and dedicated to the room.
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What is one square meter in square feet?
One square meter is equal to 10,7 square feet.
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What is the difference between central heating and independent heating?
If the heating is independent (gas or electric) you can turn it on and off at your convenience or regulate the thermostat to your habits, if the heating is central it will depend on the building agreement. Minimum 6 hours a day, generally morning and evening, from mid November to mid March.
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What is the difference between gas water heater and electric water heater?
If the water heater is gas propelled you will be able to take showers for as long as you wish, if the water heater is electric the amount of heated water is limited, once finished you'll have to wait until it heats up again.
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What is your refund policy?
In the unlikely event of being unable to provide your booked accommodation, we'll suggest you another option that you'll have to right to decline. If so we'll refund you all deposits you've paid to us for that accommodation. We do our best to guarantee your place but unfortunately events due to the landlords we collaborate with might occur, that we are not responsible of.
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What kind of information do you need from me when I book an accommodation?
The minimum amount of information is the one required by the rental questionnaire form.
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What should I do if forget my key in the apartment and lock myself outside?
You can contact us and we'll come to unlock your place. You will be charged 30EUR for this service.
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What should I do if I lose the key of the apartment?
You must call us immediately, so that we can substitute the lock, for security reasons. The substitution will cost around 200EUR, depending on the type of the lock. We would like to remind you not to keep the key and the address of the apartment together as this might put you and your belongings at greater risk since it might take a couple of days for the key person to come and change the lock.
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When is booking confirmed?
The booking is confirmed once we've managed to cash your booking deposit using the method of payment you've preferred. A confirmation email will also be sent to you.
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When should I book?
In general we allow booking up to 2 months in advance. However, in certain cases we might be willing to book the place you've requested from a lot earlier period. Therefore you are welcome to request for booking as early as you find suitable and we'll respond to you whether that's possible for your accommodation at that time.
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When should I pay the balance?
Balance is paid at your check-in in cash in order to obtain the keys for the property.
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Where do I get the keys?
If you ask for a pick-up service, sometimes our driver will be able to provide you with the keys. In all other cases, you will receive the keys from the owner at the accommodation place after pre-scheduling an appointment. Normal check-in is conducted between 8am and 8pm, Monday through Friday. Checking-in during any other time will result in additional charge of 30EUR.
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Why do you ask us to bring our personal towels?
We are asking this for purely hygienic reasons since the washing machines do not usually wash at temperature greater than 90C. We can still provide you with towels if requested.
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